{"id":382856,"date":"2024-08-27T20:30:00","date_gmt":"2024-08-27T15:00:00","guid":{"rendered":"https:\/\/www.guidingtech.com\/?p=382856"},"modified":"2024-08-27T12:01:47","modified_gmt":"2024-08-27T06:31:47","slug":"fix-captures-not-uploading-to-playstation-app","status":"publish","type":"post","link":"https:\/\/www.guidingtech.com\/fix-captures-not-uploading-to-playstation-app\/","title":{"rendered":"3 Fixes for PlayStation 5 Captures Not Uploading to the PS App"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-why-your-playstation-5-captures-won-t-show-up-in-the-ps-app\">Why Your PlayStation 5 Captures Won\u2019t Show Up in the PS App?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While the PS <a href=\"https:\/\/www.guidingtech.com\/best-ways-to-share-apps-between-android-devices\/\">app on your Android<\/a> or iPhone allows you to access your PS5 game captures, you should be aware of some limitations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PS5 can only upload game captures that have a maximum resolution of 1,920\u00d71,080 pixels and a duration of up to three minutes. If you want to share longer videos or record gameplay in stunning 4K resolution, you must use a capture card for your PlayStation 5.<\/li>\n\n\n\n<li>Your game captures are stored on SIE\u2019s cloud servers for only 14 days. Following that, you can&#8217;t access them in the PS app unless you reupload them.<\/li>\n\n\n\n<li>PlayStation 5 will only upload content captured on the console after enabling game capture uploads.<\/li>\n\n\n\n<li>The PS5 does not automatically upload trophy moments, and activity challenge captures, so you must upload them manually.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fix-1-ensure-the-auto-upload-option-is-enabled\">Fix 1: Ensure the Auto Upload Option Is Enabled<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before trying anything else, ensure you&#8217;ve enabled auto-uploads for game captures on your PS5. Otherwise, your game captures won\u2019t appear on the PS app on your Android or iPhone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1:<\/strong> On your PS5, click the <strong>settings icon<\/strong> at the top right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2638\" height=\"1422\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Open-Settings-on-PlayStation-5.png\" alt=\"Open Settings on PlayStation 5\" class=\"wp-image-382859\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Settings-on-PlayStation-5.png 2638w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Settings-on-PlayStation-5-300x162.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Settings-on-PlayStation-5-1024x552.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Settings-on-PlayStation-5-768x414.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Settings-on-PlayStation-5-1536x828.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Settings-on-PlayStation-5-2048x1104.png 2048w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Settings-on-PlayStation-5-714x385.png 714w\" sizes=\"auto, (max-width: 2638px) 100vw, 2638px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2:<\/strong> Select the <strong>Captures and Broadcasts<\/strong> option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"596\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Captures-and-Broadcasts-on-PS5-1024x596.png\" alt=\"Captures and Broadcasts on PS5\" class=\"wp-image-382872\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Captures-and-Broadcasts-on-PS5-1024x596.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Captures-and-Broadcasts-on-PS5-300x175.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Captures-and-Broadcasts-on-PS5-768x447.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Captures-and-Broadcasts-on-PS5-1536x894.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Captures-and-Broadcasts-on-PS5-662x385.png 662w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Captures-and-Broadcasts-on-PS5.png 1865w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3:<\/strong> In the <strong>Captures<\/strong> tab, turn on the toggle for <strong>Auto-Upload<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Enable-Auto-Uplaod-for-PS5-Game-Captures-1024x502.png\" alt=\"Enable Auto Uplaod for PS5 Game Captures\" class=\"wp-image-382871\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Auto-Uplaod-for-PS5-Game-Captures-1024x502.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Auto-Uplaod-for-PS5-Game-Captures-300x147.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Auto-Uplaod-for-PS5-Game-Captures-768x376.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Auto-Uplaod-for-PS5-Game-Captures-1536x753.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Auto-Uplaod-for-PS5-Game-Captures-2048x1004.png 2048w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Auto-Uplaod-for-PS5-Game-Captures-750x368.png 750w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Try capturing a screenshot or creating a screen recording and see if it appears in the PS5 app.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fix-2-enable-console-sharing-and-offline-play\">Fix 2: Enable Console Sharing and Offline Play<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Several users on a <a href=\"https:\/\/www.reddit.com\/r\/playstation\/comments\/tizrzx\/ps5_captures_not_uploading_to_app_help\/\" target=\"_blank\" rel=\"noreferrer noopener\">Reddit thread<\/a> have reported that enabling the Console Sharing and Offline Play feature got their PS5 game captures to upload almost instantly. You can also give it a go.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1:<\/strong> On your PS5, open the <strong>Settings<\/strong> menu and head to <strong>Users and Accounts<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"605\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Users-and-Accounts-Settings-on-PS5-1024x605.png\" alt=\"Users and Accounts Settings on PS5\" class=\"wp-image-382867\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Users-and-Accounts-Settings-on-PS5-1024x605.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Users-and-Accounts-Settings-on-PS5-300x177.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Users-and-Accounts-Settings-on-PS5-768x454.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Users-and-Accounts-Settings-on-PS5-1536x907.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Users-and-Accounts-Settings-on-PS5-2048x1209.png 2048w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Users-and-Accounts-Settings-on-PS5-652x385.png 652w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3:<\/strong> Navigate to <strong>Other<\/strong> > <strong>Console Sharing and Offline Play<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"620\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Console-Sharing-and-Offline-Play-on-PS5-1024x620.png\" alt=\"Console Sharing and Offline Play on PS5\" class=\"wp-image-382869\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Console-Sharing-and-Offline-Play-on-PS5-1024x620.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Console-Sharing-and-Offline-Play-on-PS5-300x182.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Console-Sharing-and-Offline-Play-on-PS5-768x465.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Console-Sharing-and-Offline-Play-on-PS5-1536x929.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Console-Sharing-and-Offline-Play-on-PS5-2048x1239.png 2048w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Console-Sharing-and-Offline-Play-on-PS5-636x385.png 636w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4:<\/strong> Select the <strong>Enable<\/strong> option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"590\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Enable-Console-Sharing-and-Offline-Play-on-PS5-1024x590.png\" alt=\"Enable Console Sharing and Offline Play on PS5\" class=\"wp-image-382870\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Console-Sharing-and-Offline-Play-on-PS5-1024x590.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Console-Sharing-and-Offline-Play-on-PS5-300x173.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Console-Sharing-and-Offline-Play-on-PS5-768x443.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Console-Sharing-and-Offline-Play-on-PS5-1536x885.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Console-Sharing-and-Offline-Play-on-PS5-2048x1180.png 2048w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Enable-Console-Sharing-and-Offline-Play-on-PS5-668x385.png 668w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Uninstall and <a href=\"https:\/\/www.guidingtech.com\/how-to-reinstall-apps-on-iphone\/\">reinstall the PS app on your phone<\/a> after this, and see if the issue persists.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fix-3-check-the-internet-connection-on-the-console\">Fix 3: Check the Internet Connection on the Console<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the internet connection on your PS5 is slow or unreliable, it may keep showing the &#8220;Can\u2019t Upload&#8221; error. To avoid this, test your connection by running an internet speed test on your PS5.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1:<\/strong> Open the PS5 <strong>Settings<\/strong> menu and head to the <strong>Network<\/strong> option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"587\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Open-Network-Settings-on-PS5-1024x587.png\" alt=\"Open Network Settings on PS5\" class=\"wp-image-382866\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Network-Settings-on-PS5-1024x587.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Network-Settings-on-PS5-300x172.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Network-Settings-on-PS5-768x440.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Network-Settings-on-PS5-1536x880.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Network-Settings-on-PS5-2048x1174.png 2048w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Open-Network-Settings-on-PS5-672x385.png 672w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3:<\/strong> In the <strong>Connection Status<\/strong> tab, choose <strong>Test Internet Connection<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/Test-Internet-Connection-on-PS5-1024x608.png\" alt=\"Test Internet Connection on PS5\" class=\"wp-image-382865\" srcset=\"https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Test-Internet-Connection-on-PS5-1024x608.png 1024w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Test-Internet-Connection-on-PS5-300x178.png 300w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Test-Internet-Connection-on-PS5-768x456.png 768w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Test-Internet-Connection-on-PS5-1536x911.png 1536w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Test-Internet-Connection-on-PS5-2048x1215.png 2048w, https:\/\/www.guidingtech.com\/wp-content\/uploads\/\/Test-Internet-Connection-on-PS5-649x385.png 649w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Wait for PS5 to return the internet test results. If there is a problem with your network connection, switch to a different connection and try again.<\/p>\n\n\t\t\t<div id=\"daexthefup-container\"\n\t\t\t\tclass=\"daexthefup-container daexthefup-layout-side-by-side daexthefup-alignment-left\"\n\t\t\t\tdata-post-id=\"382856\">\n\n\t\t\t\t<div class=\"daexthefup-feedback\">\n\t\t\t\t\t<div class=\"daexthefup-text\">\n\t\t\t\t\t\t<h3 class=\"daexthefup-title\">Was this helpful?<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"daexthefup-buttons-container\">\n\t\t\t\t\t\t<div class=\"daexthefup-buttons\">\n\t\t\t\t\t\t\t\n\t\t\t<div class=\"daexthefup-yes daexthefup-button daexthefup-button-type-icon\" data-value=\"1\">\n\t\t\t\t\n                <svg>\n                    <defs>\n                        <style>.happy-face-cls-1{fill:#c9c9c9;}.happy-face-cls-2{fill:#e1e1e1;}.happy-face-cls-3{fill:#676767;}<\/style>\n                    <\/defs>\n                    <g id=\"happy_face\">\n                        <circle class=\"happy-face-cls-1 daexthefup-icon-primary-color\" cx=\"24\" cy=\"24\" r=\"17\" \/>\n                        <path class=\"happy-face-cls-2 daexthefup-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\n                        <circle class=\"happy-face-cls-3 daexthefup-icon-secondary-color\" cx=\"18\" cy=\"22\" r=\"2\" \/>\n                        <circle class=\"happy-face-cls-3 daexthefup-icon-secondary-color\" cx=\"30\" cy=\"22\" r=\"2\" \/>\n                        <path class=\"happy-face-cls-3 daexthefup-icon-secondary-color\" d=\"m16.79,29c-1.19,0-1.89,1.31-1.25,2.32,1.77,2.81,4.9,4.68,8.47,4.68s6.7-1.87,8.47-4.68c.63-1.01-.06-2.32-1.25-2.32-3.67,0-10.76,0-14.43,0Z\" \/>\n                    <\/g>\n                <\/svg>\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t<div class=\"daexthefup-no daexthefup-button daexthefup-button-type-icon\" data-value=\"0\">\n\t\t\t\t\n                <svg>\n                    <defs>\n                        <style>\n                            .sad-face-cls-1{fill:#c9c9c9;}.sad-face-cls-2{fill:#676767;}.sad-face-cls-3{fill:#e1e1e1;}.sad-face-cls-4{fill:#676767;}\n                        <\/style>\n                    <\/defs>\n                    <g id=\"sad_face\">\n                        <circle class=\"sad-face-cls-1 daexthefup-icon-primary-color\" cx=\"24\" cy=\"24\" r=\"17\" \/>\n                        <path class=\"sad-face-cls-3 daexthefup-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\n                        <circle class=\"sad-face-cls-4 daexthefup-icon-secondary-color\" cx=\"18\" cy=\"22\" r=\"2\" \/>\n                        <circle class=\"sad-face-cls-4 daexthefup-icon-secondary-color\" cx=\"30\" cy=\"22\" r=\"2\" \/>\n                        <path class=\"sad-face-cls-2 daexthefup-icon-secondary-color\" d=\"M16.9,34.5c-0.4,0-0.8-0.1-1.1-0.4c-0.6-0.6-0.6-1.5,0-2.1c2.2-2.2,5.1-3.4,8.1-3.4c3.1,0,6,1.2,8.1,3.4\n                        c0.6,0.6,0.6,1.5,0,2.1s-1.5,0.6-2.1,0c-1.6-1.6-3.7-2.5-6-2.5s-4.4,0.9-6,2.5C17.7,34.4,17.3,34.5,16.9,34.5z\" \/>\n                    <\/g>\n                <\/svg>\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"daexthefup-comment\">\n\t\t\t\t\t<div class=\"daexthefup-comment-top-container\">\n\t\t\t\t\t\t<label id=\"daexthefup-comment-label\" class=\"daexthefup-comment-label\"><\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefup-comment-character-counter-container\">\n\t\t\t\t\t\t\t\t<div id=\"daexthefup-comment-character-counter-number\"\n\t\t\t\t\t\t\t\t\tclass=\"daexthefup-comment-character-counter-number\"><\/div>\n\t\t\t\t\t\t\t\t<div class=\"daexthefup-comment-character-counter-text\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<textarea id=\"daexthefup-comment-textarea\" class=\"daexthefup-comment-textarea\"\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\n\t\t\t\t\t\t\t\tmaxlength=\"\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\n\t\t\t\t\t<div class=\"daexthefup-comment-buttons-container\">\n\t\t\t\t\t\t<button class=\"daexthefup-comment-submit daexthefup-button\">Submit<\/button>\n\t\t\t\t\t\t<button class=\"daexthefup-comment-cancel daexthefup-button\">Cancel<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"daexthefup-successful-submission-text\">Thanks for your feedback!<\/div>\n\n\t\t\t<\/div>\n\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>Is your PlayStation 5 not uploading game captures to the PS app on your phone? Here are some tips for fixing the issue.<\/p>\n","protected":false},"author":52,"featured_media":382858,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_pro_status":1,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[7],"tags":[410,1773,182,800,352],"class_list":["post-382856","post","type-post","status-publish","format-standard","has-post-thumbnail","category-gadgets","tag-playstation","tag-ps5","tag-screen-capture","tag-top-home","tag-troubleshooting","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 Fixes for PlayStation 5 Captures Not Uploading to the PS App - Guiding Tech<\/title>\n<meta name=\"description\" content=\"Is your PlayStation 5 not uploading game captures to the PS app on your phone? 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